Privacy
Below you will find information about which personal data MB Limousine Service processes and for what purposes and how this is done. Furthermore, we will inform you about details regarding data protection law. So also about your rights.
Responsible
Matthias Becker, MB Limousine Service based in Friedrich-Ebert-Strasse 65, 64839 Münster (Hessen). In the following MB Limousine Service called.
Subdivision of personal data
The following customer-related data can be processed in connection with our services:
- Personal data: This includes, for example, the name and the addresses known to the person
- Accessibility data: email addresses, mobile and Landline numbers
- Communication data: content of e-mails
- Order data: this includes all data relevant to the execution of an order
- Data about special features: this includes individual wishes regarding your person
The data processing at MB Limousine Service has what legal bases
Art. 6 para. 1 sentence 1 letter a) GDPR (General Data Protection Regulation): processing of personal data is permitted under this regulation if you have given your consent.
Art. 6 para. 1 sentence 1 letter b) of the GDPR (data protection regulation): it is lawful to process your personal data for this regulation, if it is for the fulfillment of a contract, the contract partner of which you are, or for the execution of previous contractual measures such as the booking a limousine with a chauffeur is required, which was made upon your request.
Art. 6 para. 1 sentence 1 letter c) of the GDPR (data protection regulation): the data processing under this regulation is lawful if it is necessary to fulfill a contractual obligation which MB Limousine Service is subject to.
Art. 6 para. 1 sentence 1 letter f) GDPR (data protection regulation): with this regulation, the personal processing of data is lawful if this is necessary to protect the legitimate interests of MB Limousinen Service or a third party. Legitimate interests regarding fundamental freedoms or fundamental rights of your person may not prevail.
What are the purposes of data processing at MB Limousine Service?
1. Quotation and booking
The processing serves which purposes
Your personal data, if you provide it to us via the website, forms, by telephone or by email, will be recorded and processed for the purpose of communicating with us or making a booking. Personal data that we collect include:
- Personal data
- Accessibility data
- Communication data
- Order data and contract data
- Data about special features
We use this data to process your request or booking according to your wishes.
At MB Limousine Service you can pay by credit card. The booking is made exclusively via a card reader after the order has been carried out.
MB Limousinenservice has commissioned a Payment Service Provider (PSP) certified to the PCI-DSS security standard to process credit cards, which is required to protect your credit card data.
MB Limousine Service does not store any credit card data itself.
In order to avoid payment defaults, we use your data when necessary, e.g. Inquiries from new customers, late payments and make them available to a service provider. Here we work with Creditreform.
Legal basis of the above processing
Art. 6 para. 1 sentence 1 letter b) GDPR for data processing for the execution of service contracts with third parties for the booking of vehicles. Art. 6 para. 1 sentence 1 letter f) Data Protection Regulation (GDPR) for data processing for the purpose of billing against third parties for risk protection and the enforcement of own claims.
Interest in processing if it is based on Art. 6 Para. 1 Letter f) of the GDPR
In order to avoid fake bookings or payment defaults, our legitimate interest is to process your personal data for the purpose of risk protection.
Categories of recipients of your data
In order to fulfill the above-mentioned reasons for making a booking, we disclose your data to the dispatcher, the drivers, our service providers and financial service providers, as well as our credit insurer.
2. Marketing and direct mail
Purposes of processing
We use your personal data, communication data and contract data for the purpose of improving our offers and for customer loyalty. This includes our own measures and those of our partner companies.
You are free to object to the use of your data for direct marketing purposes at any time. Please send the objection to the following contact: by e-mail to: kontakt@mb-limousinenservice.com with the note: objection or by post to: MB Limousinenservice, Matthias Becker, Friedrich-Ebert-Straße 65, 64839 Münster.
Legal basis for processing
Art. 6 para. 1 letter a) Data Protection Regulation (GDPR) for data processing for the purposes of direct advertising measures, which require an express prior consent.
Art. 6 Para. 1 Letter f) Data Protection Regulation (GDPR) for data processing for the purposes of direct advertising, which does not require express prior consent, and for the marketing measures mentioned for the purpose of processing.
Well-founded interest insofar as the processing is based on Art. 6 Para. 1 Letter f) Data Protection Agreement (GDPR)
The legitimate interest in the use of personal data is to use it for the marketing measures and direct advertising mentioned so that we can inform you about our offers and thus win them as regular customers.
Recipient of your data
In order to be able to implement the aforementioned areas, we transmit your data to advertising partners, system service providers and providers of customer loyalty programs.
3. Payment by third parties for business customers
If you make a booking and payment is made by a third party, we will also use your data for the purposes stated in this data protection notice.
Recipient of your data
We use your personal data in connection with a booking to create an invoice, including a monthly statement, for third parties if they are to be used to pay your invoice.
This aforementioned processing is based on the following legal basis
Art. 6 para. 1 sentence 1 letter b) GDPR for data processing for the purpose of bookings and customer care, otherwise also based on Art. 6 para. 1 letter f) GDPR.
Well-founded interest insofar as the processing is based on Art. 6 Para. 1 Letter f) Data
Insofar as processing of data to fulfill invoicing towards third parties is concerned, it is our legitimate interest to assert amounts from invoices and other claims and, if necessary, to be able to identify defendants.
4. Accidents and damage
Processing for the following purposes
If a transport accident occurs during a transport service from us or a service provider, we will continue to use your personal data, communication data, contract data and possibly health data for the following purposes:
- Acceptance for handling complaints,
- in the event of damage by customer care
- to support communication between the insurance companies and you
- for processing accident damage. The use is based on your details and the details of third parties, e.g. from testimony and the police.
We also use your personal data, communication data and contract data to fulfill legal obligations. This also includes information for investigative authorities.
If a transport accident mediated for you by MB Limousine Service results in a traffic accident and the responsible authorities suspect an administrative offense or criminal offense in connection with this, we process not only your personal master data stored with us, but also the data provided to us by the responsible authorities ,
The processing is based on the following legal basis
Art. 6 para. 1 sentence 1 letter b) Data Protection Regulation (GDPR) for the processing of data for the purpose of complaint management, customer care in the event of damage and the processing of accident damage.
Art. 9 para. 2 letter f) GDPR for the processing of health data for the purpose of asserting, exercising or defending legal claims of the customer.
Art. 6 para. 1 sentence 1 letter c) Data Protection Regulation (GDPR) for data processing for the purpose of investigations by the responsible authorities in connection with the processing of damages and claims due to administrative offenses in connection with accidents.
Forms of recipients
We disclose your data for the above-mentioned purposes to the following recipients: authorities, including the police, investigative authorities, and supervisory authorities. Furthermore, experts, breakdown and accident assistance, providers of transport services, lawyers and insurance companies.
5. Cookies and app analytics
Processing for the following purposes
On our website we use "cookies". "Cookies" are small text files that are copied from a web server to your hard drive. Cookies contain information that can later be read by a web server in the domain in which the cookie was assigned to you Cookies cannot run programs or place viruses on your computer. The cookies we use contain no personal data and are not merged with them.
Further information on "cookies" and how to deactivate them can be found in the cookie policy on our website (available via the link in the respective cookie banner and under the menu item "Data protection information").
The processing is based on the following legal basis
Art. 6 para. 1 sentence 1 letter f) Data Protection Regulation (GDPR), provided that personal processing takes place.
Well-founded interest insofar as the processing is based on Art. 6 Para. 1 Page 1 Letter f) Data Protection Agreement (GDPR)
The legitimate interest in processing your personal data via our website is to optimize our website and thereby offer our customers the best possible service and thus increase customer satisfaction.
Transfer to third countries
If you book trips in third countries with us, we will transfer your personal data to the respective contractual partner in the third country. The transfer to a third country is based on an adequacy decision of the European Commission. If there is no adequacy decision by the European Commission for the respective third country, the transfer to a third country takes place on the basis of suitable guarantees within the meaning of Article 46 (2) of the Data Protection Act (GDPR). Third countries are all countries outside the European Economic Area. The European Economic Area includes all countries of the European Union as well as the countries of the so-called European Free Trade Area. These are currently Norway, Iceland and Liechtenstein.
Storage period / characteristics of the storage period
MB Limousinenservice stores your personal data until the purpose underlying the use of the data no longer applies. If MB Limousinenservice is legally obliged to store personal data, the storage takes place for the duration of the legal obligation. For commercial documents, this includes Invoices, tax documents and vouchers are saved for up to 10 years.
Right
Rights under Articles 15-18 and 20 of the Data Protection Regulation (GDPR)
You have the right to access information from us about your personal data at reasonable intervals. This is justified by Article 15 of the Data Protection Regulation. The information relates to the question of whether MB Limousine Service has stored personal data about you and for what purpose it is used. MB Limousinenservice will provide you with this data on request.
If incorrect data is stored about you, you can request that MB Limousine Service correct it. This is based on Article 16 of the Data Protection Regulation.
You also have the right to request MB Limousine Service to delete your personal data in accordance with Article 17 of the Data Protection Regulation. We are obliged to delete it if your personal data is no longer required for the purposes that we collected. This also occurs if you have withdrawn your consent once given or if we have used your data unlawfully.
According to Article 18 of the Data Protection Regulation, you also have the right to a restricted use of your personal data under certain conditions. This includes that if you question the accuracy of your personal information and we need to review your objection. Until the correctness is checked, we may not use your personal data any further.
If there is an existing contractual relationship, you have the right to switch from MB Limousinenservice to another provider, we have to give you the data stored at MB Limousinenservice in accordance with Article 20 of the Data Protection Regulation. The data must be released in a machine-readable form.
There is no legal or contractual obligation to provide personal data. Consequences of non-provision resulting from this
There is no legal or contractual obligation to provide your personal data. However, you cannot conclude a contract with us for the use of our services if we are not allowed to collect and use your data, which we need for the purposes mentioned above.
According to Article 21 of the Data Protection Regulation (GDPR), you have the right to object at any time
You have the right to object to the use of your personal data at any time for reasons that arise from your particular situation. MB Limousine Service will then terminate the use, unless we can demonstrate compelling, legitimate reasons for the use of your data that outweigh your interests in ending the use. The use of your data by MB Limousinenservice is based on the performance of a task which is based on a public interest, or takes place in the exercise of public authority in accordance with Article 6 paragraph 1 sentence 1 letter e) of the data protection regulation, or the data processing is based on a legitimate one MB Limousine Service interested.
You can object to the use of your personal data for direct marketing purposes at any time without restrictions.
Right of withdrawal with consent
If the data processing is carried out by MB Limousine Service based on your consent, you have the right to withdraw it at any time. The legality of the processing carried out based on the consent up to the revocation remains unaffected by the revocation.
Right of appeal
You have the right to complain to the responsible supervisory authority.